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Student support for online degree students Empowering your progress

As a Walbrook student, you're choosing the first step on an exciting journey toward personal and professional growth. We offer you more than just a degree – we offer you a supportive partnership that values your individual aspirations.

Championing your progress with personalised support

Whatever your current situation, we’re here to help you transform your potential into reality. You'll have access to dedicated support services and resources designed to empower your personal and professional growth. We're dedicated to ensuring your learning experience is as fulfilling and rewarding as possible. 

Your Study Advisors: for support getting started

Starting a new course is a big decision, and our Study Advisors are here to make it easier. They’ll guide you through your options, help you understand what each course offers, and ensure you understand our online application process. From exploring subjects to discussing your career goals, they’re here to answer your questions and support you in making the right choice.


With their expertise and assistance, you can confidently begin your learning journey with Walbrook, knowing you have the guidance you need at every turn.


You can contact our Study Advisors via phone or email, or book onto a webinar with our Study Advisors.

Your Students Office: handle your study admin

Our Students Office is here to help with all the essential admin questions that might come up after your start your studies. Whether you need to request a certificate of enrolment, update your contact details, or adjust the time model of your studies, the Students Office is your go-to resource.


For questions about finance, assessments, and other specific areas, the Students Office will connect you with the right department. They’re available Monday to Friday and, once you're enrolled, you'll find their contact details in the your online study portal.

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Your Study Coach: empower your learning

How can I learn the best? How do I integrate my studies into my everyday life? What’s the best way to define goals for myself? 

 

All of these are common questions our students ask. Once you’re a student with us, you can reach out to a Study Coach, who can help you learn strategies to manage your studies within your everyday life. Depending on your study situation and individual needs, they’ll support you in refining your learning strategies, fine-tuning your time management, and strengthening your motivation. 

 

To get started, simply book a Study Coaching call through your digital learning platform. 

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Your Career Service: transform your professional life

What do you want to achieve? Tell us about your ambitions, and we’ll help you plan. Whether you’re preparing for your first role – or taking your next step – our Career Service will help you build your professional skills and impress potential employers.


As a Walbrook student, you'll benefit from an extensive range of services designed to advance your career. From fine-tuning your CV and cover letter to planning your job search, we've got you covered. We also host online group career coaching.


Our aim is to help you develop with sought-after skills and connect you with potential employers, helping you not only land your ideal job but also achieve your long-term career goals.

Discover your career services

Your student community: connect from anywhere

With a global, connected student network of online degree students, we want you to feel part of our community from day one. We encourage you to share ideas, reflect on your learning and discuss challenges with other students via our online VivaEngage community and in your module Course Feeds.


As part of our global online community, you’ll benefit from:

  • Opportunities to connect: get to know like-minded people via our online campus to make valuable study contacts.

  • Study groups: join student-led groups on VivaEngage where you can discuss specific topics with other Walbrook students.

  • International networking: you can use our social media channels to expand your study network across national borders.

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Your Library and Information Services: resources at your fingertips

Our Library and Information Services team is here to support you with everything you need for effective research and access to resources. So, when you’re navigating our digital collection of eBooks, databases, or citation tools, you’ll have guidance available every step of the way.


They can also help with finding relevant literature, troubleshooting technical issues like logging into databased, and other library-related questions.

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Your IT Help Desk: here to keep you connected

Need a hand with tech? Our IT Help Desk is on standby to make sure nothing gets in the way of your studies. Whether it’s setting up your login, managing passwords, or getting your email up and running, we've got you covered. Here’s how we can help:

  • Friendly Level 1 tech support

  • Quick help with login creation and password resets

  • Email setup and support

Whatever tech issues come your way, our IT team is here to keep you connected and focused on what matters most – your learning.

Your Assessments Office: here for every milestone

Our Assessments Office will help make your assessment process as smooth as possible. From navigating assessment guidelines to understanding how to request a review, they’ll be your go-to team for any assessment-related questions. Here’s what they can assist you with:

  • Withdrawing from an assessment (e.g. with a sick note)

  • Reviewing and appealing assessment outcomes

  • Requesting certificates

  • Technical support for online assessments

  • Questions about the Assessment Board, including reasonable adjustments

Learn about online exams and assessments

Unlock extra support and perks

Beyond our dedicated student support teams, discover a wealth of tools, resources, and exclusive offers designed to enrich your learning experience and support your journey.

Your online study platform

You’ll find a wealth of digital resources and tools in your online study platform.


Whether you’re at home, travelling, or simply sneaking in a study break in your day, you'll have access to comprehensive and interactive study materials and multiple online journal and article databases.

Your online study platform

Student discounts

As a Walbrook online degree student, you'll be eligible to sign up for student discounts with your Walbrook email address.


Discount services include UNiDAYS, Student Beans, Totum (NUS), ISIC and Amazon Prime Student.*


*Please note that not all discounts are available in all countries.

Sign up once you're a student

Contact us about our online degrees

Any questions about our online degrees or studying at Walbrook? Our Study Advisors are here to help.


Our office is open Monday to Friday from 8.00am to 5.30pm UK time (excluding UK public holidays).